So, to recap...och, no I can't be bothered. The whole gory story can be found on the Samsung and Comet Remote Service blog.
Anyway, they came for our old, broken , 16-month-old fridge today, complete with brand spanking new replacement (all it took was a bit of highly specific blogging and a couple of registered letters. After the dozens of failed phone calls, that is). Hooray! EXCEPT (and I can hardly bear to type this) it's BROKEN. Or, it got broken during installation. Well, to be precise, the water feed pipe sheared off. Meaning that while it works as a fridge and a freezer, you can't get water (chilled) or ice (even more chilled).
Non-essential stuff, I hear you murmuring. Yes, and at least it keeps food fresh. It's supposed to be an upgraded model, actually, but that seems to mean only that it's the Tony and Carmela Soprano MIRRORED/FROSTED version. Hmm...Anyway, we've found someone locally who can fix fridges, and so I'm calling a halt to all this remote negotiation with Samsung. Possibly.
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